After-sales service

At Chronopack.com, we place customer satisfaction at the heart of our priorities and are committed to providing superior after-sales service. You placed an order on our website and, despite all our precautions, an issue may arise. Whether it is a defective product or a late delivery, our dedicated team is here to assist you. By contacting us via phone at +32 04 250 26 58, by email at hello@chronopack.com, or through our online contact form, you will receive personalized and efficient assistance. Our advisors handle your request professionally, listening attentively to your concerns and offering a solution tailored to your situation. At Chronopack.com, every customer is treated with the utmost care, and we strive to resolve each issue proactively.

Regarding defective products or delivery issues, we make every effort to offer appropriate solutions, such as product replacement, refund, or sending a new item. Our return process is designed to be simple and hassle-free, with clear instructions and rigorous tracking to keep you informed at every step. We understand the importance of your time and strive to minimize inconvenience by ensuring a quick and effective resolution of your concerns. Our goal is to provide you with peace of mind, ensuring that any issue is promptly resolved with the utmost professionalism.

What truly sets Chronopack.com apart is our commitment to transparency and continuous communication with our customers. As soon as you submit a claim, we keep you regularly informed of its status. We provide personalized follow-up to ensure that each request is handled satisfactorily. You never have to worry about the status of your claim, as we are committed to keeping you informed in a detailed and proactive manner. This rigorous approach and our willingness to maintain open communication strengthen the trust our customers place in us. At Chronopack.com, our goal is not just to resolve issues but to build a lasting and positive relationship with you. We thank you for your trust and will be pleased to assist you.