Privacy Policy Statement

GALAND EMBALLAGES public limited company, hereinafter referred to as Chronopack
Rue de la Fagne 9, 4920 HARZÉ
BE0418.423.356 – RPM Commercial Court of Liège, Liège division
M. info@galandsa.com
T. +32 425 02 658

Chronopack respects your privacy and ensures that any personal data you provide remains confidential. In this privacy statement, you can read which data we collect when you use our products, the purposes for which we collect them, and how we use them.

We also explain your rights, who has access to your data, and how long we retain them. If you have any further questions about our privacy policy after reading this statement, feel free to contact us at info@galandsa.com.

Purposes of processing and retention period


Chronopack collects and processes your data for the purposes described below. In this context, we use both the data you provide to us and the data we collect ourselves (for example, regarding your visit to our website).

We retain personal data for as long as necessary to achieve the intended purposes or for the period required by law (e.g., obligation to retain accounting documents).

Fulfilling your order


To process your order, we need your name, email address, address, delivery address, payment details, and sometimes also your phone number. This allows us to deliver your order and keep you informed about its status. By law, we are required to retain order-related data for seven years.

Newsletters


You can subscribe to our newsletter. It informs you about our offers, special promotions, and new products. You can unsubscribe at any time by emailing info@galandsa.com.

Account


If you wish, you can create a personal account with a username and password. This way, you won’t need to re-enter your details with each new order. In your account, we store your name, email address, postal address, delivery address, payment details, phone number, date of birth (if provided), order history, wish lists, and email preferences. We store this personal data on a secure server. You may request the deletion of your account data at any time. We will in any case delete your data if you have not logged in for seven years.

Reviews


We value feedback from our visitors. We only publish reviews with your consent. If you wish to leave a review on our website, you can choose whether your name or other personal data will be visible to other visitors. You can also use a pseudonym. Finally, you may indicate whether we may contact you regarding your review. We reserve the right to moderate reviews that do not comply with our terms of use. Your review will be retained until you request its deletion.

Improving our services and website


To improve our services and website, we may use your email address to invite you to participate in a satisfaction survey or market research. If we involve third parties, they are obligated to maintain the confidentiality of your data. The retention period of your personal data varies depending on the study. Once the study is completed, we delete all data that could personally identify you.

Abuse and fraud


We may use customer data to prevent abuse and fraud and to conduct investigations in this regard. If necessary, we may pass customer data on to the relevant authorities.

Business customers and partners


We also retain personal data of contact persons of our business clients and partners. We treat this data with the same level of confidentiality as other customer data.

Legal grounds for processing


Chronopack processes personal data based on the following legal grounds:

  • Consent (e.g., sending newsletters)

  • Necessary for the performance of a contract (e.g., processing your order)

  • Legal obligation

  • Necessary to protect our legitimate interest in conducting business

If the processing is based on consent, you always have the right to withdraw that consent.

Sharing with third parties


Chronopack does not sell your personal data to third parties. We share your data internally with our employees or contractors. Additionally, we only share your data with third parties for:

  • Processing your order

  • Hosting the website

  • Setting up IT infrastructure

  • Creating (and sending) newsletters and invitations

Our employees and third-party service providers are obliged to respect the confidentiality of your personal data. We ensure that they have taken appropriate security measures.

Transfer of personal data outside the EEA


Some of our service providers are located outside the European Union. We only share your data with third parties outside the EU if they have signed a data processing agreement and provide an adequate level of protection, in particular:

  • Transfers are made to third countries or international organizations with adequate protection levels; or

  • Transfers are made to processors subject to binding corporate rules recognized in Belgium as providing adequate protection; or

  • A standard data protection agreement, based on the model established by the European Commission, has been signed between Chronopack and the provider before any transfer takes place.

Cookies


Chronopack uses cookies to make browsing more useful and reliable. Some of these cookies are essential for the website’s operation, while others enhance the visitor experience. For more information about our use of cookies, please consult our cookie policy.

Your rights regarding personal data


You have the right to access the personal data we hold about you and to have it corrected if it is inaccurate or incomplete. You may also request the deletion of your data, restrict its processing, or object to the processing (in whole or in part) by us or our processors.

You also have the right to request a copy (in a structured, commonly used, and machine-readable format) of your personal data and to have it transferred to another party.
You have the right to object, free of charge, to the processing of your data for direct marketing purposes.

To exercise the above rights, simply send an email to info@galandsa.com.
To avoid abuse, we ask that you also send a copy of your identity card (you may obscure your photo if you wish).

Complaints


If you have any questions or complaints about your personal data or your privacy, please contact us using the contact details provided at the top of this privacy statement.

You also have the right to file a complaint with the Data Protection Authority:
(contact@apd-gba.be, +32 (0)2 274 48 00, www.dataprotectionauthority.be, Rue de la Presse 35, 1000 Brussels)

Changes to the privacy statement


Chronopack may update this privacy statement. Any such changes will be announced on our website. This privacy statement was last updated in January 2023.